Refund and Returns Policy

At German Attire, we are committed to providing high-quality products and excellent customer service. Every order undergoes strict quality checks before shipping. However, if you need to return or replace an item, please review our policy carefully.

Since all our products are made to order, certain conditions and fees may apply for returns and replacements.

Refundable Items

• Returns, replacements, and refunds are accepted only within 14 days from the delivery date.
• The product must be returned in its original packaging, in new condition, with tags attached.
• Returns are accepted only for defective items or if we have made an error in your order.
• If the mistake is on our part, we will also refund the shipping and delivery charges.
• Before initiating a return or replacement, customers must provide photos of size issues or defects for verification.

Important: A product shipped to an incorrect address due to customer-provided information will not be refunded.

Refunds for Defective Items

• If your product has a defect or issue, we will refund the product price within the 14-day period.
• Shipping charges paid by the customer are non-refundable.
• Typically, refunds are around 50–60% of the total amount paid, as actual shipping costs often exceed what was charged.
• To receive a 100% refund of the product price, the item must be returned to our production unit and warehouse in Pakistan. Our team will provide the return address for this purpose.

Non-Refundable Items

• Products purchased on SALE or at a DISCOUNT are non-refundable, except in cases where the item is defective.
• Made-to-measure and fully customized leather products cannot be returned or replaced, as they are tailored specifically to your requirements.
• Worn, altered, or damaged items will not be eligible for return.
• Ordering multiple products for trial purposes and returning unwanted items is discouraged.
• Free items provided as part of a promotion are not eligible for size exchange.

How to Return an Item

1. Request a Return Approval – Contact our customer support team with your name, order number, and email address used for the order. If the product is defective, attach photos of the defects.
2. Approval Process – Our sales representative will review your request and respond within 48 working hours.
3. Return Address & Shipping – Once approved, we will provide a return address. For your protection, we recommend using a recorded delivery service to ensure safe and trackable returns.

Contact Us

For any further queries regarding returns, replacements, or refunds, please contact us at:

📧 Email: info@germanattire.com
🌐 Website: www.germanattire.com